WORDS Unit 1, 2, 3

Unit 3    

Lesson 11   All in a day’s work

Man	Excuse me, are you the person who’s in charge here?
Spud	What can I do for you, sir? I’ll be happy to .. 1 ...	1 helpen
Man	Are you the manager?
Spud	No, I’m not but ...
Man	I’m sorry, but I’m not going to waste my time with .. 2 .. staff.	2 junior, ondergeschikt
Darren	I think I’ll .. 3 .., Spud. I’ll catch you later! Good luck.	3 ervandoor gaan
Spud	Thanks, I’ll need it. Right, sir, I’m afraid the manager isn’t here today. What’s the problem? Can I help you?
Man	Well, I don’t know. Shall I come back tomorrow? You don’t look very .. 4 ...	4 ervaren
Spud	I’ve been on a .. 5 .. .. 6 .. here for two months, but I’ve used mobiles for ten years.	5 management 6 trainingsprogramma
Man	I see. Well maybe you’ll be able to tell me why my phone doesn’t work.
Spud	When did you buy it, sir? And where did you buy it? I don’t think this is a phone that we sell at Mob.
Man	It .. 7 .. me a lot, and it hasn’t been very good value for money.	7 kosten
Spud	Ah, well you see, it won’t work because the .. 8 ..’s .. 9 ... Do you .. 10 .. it regularly?	8 batterij, accu 9 leeg 10 opladen
Man	Er, no actually, I don’t.
Spud	Well you must. This is such an old .. 11 .., you probably need a new battery. Can I .. 12 .. you in a new phone? Look over here! We’ve got some special deals .. 13 .. – I can replace this for one which is much better, order it now and arrange .. 14 .. tomorrow ...	11 model, type 12 interesseren 13 in de aanbieding 14 levering
Man	No, no, no ... don’t bother!
Spud	Right. Bye ... oh Jess, hi.
Jess	How’s life? I’ve just bumped into Darren. He said you were dealing with a difficult customer.
Spud	No, I wasn’t. Just a typical .. 15 ... You know, they said in the .. 16 .., oh yeah, you’ll be in .. 17 .., .. 18 .. technical skills .. 19 .., blah, blah, blah ...	15 klacht 16 sollicitatiegesprek 17 klantenservice 18 behoorlijke, in hoge mate 19 vereist
Jess	And – don’t tell me! .. 20 .. you’re the person who packs boxes, .. 21 .. .. 22 .. and makes the tea, right?	20 in plaats daarvan 21 vullen 22 plank(en), vak(ken)
Spud	Pretty much. I mean, who has state-of-the-art mobiles these days?
Jess	I don’t know ... young kids? People like us?
Spud	Exactly. People who know about phones and don’t need customer service. So I’m left with old fogies who’ve still got phones the size of .. 23 .. ...	23 baksteen
Jess	Oh, Spud, you mustn’t exaggerate!
Spud	I’m not! They can’t even remember how to .. 24 .. their mobiles ... I mean, come on!	24 aanzetten
Jess	Look, it’s a .. 25 .. .. 26 .. here, and you’ll get a good .. 27 ... You won’t have to stay here .. 28 .., will you?	25 vast 26 inkomen 27 referentie 28 voorgoed
Spud	Too right I won’t. I’m going to look for another job.
Jess	Oh dear, you are in a bad way. Cheer up! I came to make you a .. 29 .. proposition. Come to the café after work and I’ll tell you about it, OK?	29 zakelijk
Woman	Sorry to interrupt but my mobile won’t ring. Now, don’t try to sell me a new one ...
Spud	See what I mean?
Jess	Yes, I think I do. See you later ....

Unit 3    

Lesson 12   Money spinners

Hi Jess
How’s it going? Good to .. 1 .. with you the other day – we must do it more often. It’s nice to see your cute little face as well as hearing your voice – .. 2 .. it’s free!	1 skypen 2 en, bovendien
We must think of more ways of getting together. I don’t regret coming over here to school though. I met some really cool friends at ISH. It’s too bad that the classes were all in English, but I’ve .. 3 .. .. 4 .. Dutch from my classmates. It’s hard to get .. 5 .. the .. 6 .. because these kids all speak English so fluently! When are you going to visit me again? I know you’re working hard and saving too, but try to find a way, OK?	3 oppikken 4 heel wat 5 voorbij, verder dan 6 basiskennis
Meanwhile, I’ve just got a job in a sausage factory! Don’t laugh! My friend Marcel got me the job – remember him? He was the guy that I worked with on the .. 7 .. while we were still at school – best job I’ve ever had! .. 8 .. wages, but we cycled out there in the early morning and sat peeling .. 9 .., listening to the radio, talking. The work was boring and hard on the hands, but we still had real fun.	7 bollenkwekerij 8 slecht 9 bloembol
The place that I work in now must be the worst factory in the world (get it?!). It’s .. 10 .. work too. They make these sausages which are horseshoe-shaped. Don’t ever eat one! I know what goes into them. There’s a .. 11 .. and I’m on the end of it, so my job is to .. 12 .. all the hot sausages into huge .. 13 .. and .. 14 .. them onto .. 15 ... The guys who work with me are all different .. 16 .. – a .. 17 .., an Australian guy, two .. 18 .. brothers. The one language that we all speak is English so again I don’t get the chance to practise my Dutch! But I got some good .. 19 .. from them about where to go when I finally start my .. 20 ... And the .. 21 ..’s better here, so it won’t be long before I .. 22 ...	10 vermoeiend 11 lopende band 12 er afhalen, optillen 13 blad, plateau 14 laden 15 truck, vrachtwagen 16 nationaliteit 17 Marokkaan 18 Turks 19 tip 20 rondreis 21 loon, salaris 22 vertrekken
I don’t know why money seems to be such a big .. 23 .. these days. I guess it’s because we’re not kids any more. You know, I won’t be a teenager much longer – how weird is that? And I have to decide what to do next. Where am I going to go to college and what should I major in? I guess I could go back to the States but I think I’m going to go to college in the Netherlands. I really like it here. You’re not .. 24 .. on cars, because everybody cycles – it’s easy, cheap and keeps you fit. You’d love living here.	23 belangrijk punt 24 afhankelijk van
Hey, just had a .. 25 ..! Come and study here with me! There’s a new program called ‘Global Citizenship’ – just your kind of thing. Shall I send you a .. 26 ..? And .. 27 .. about the bulbs has given me another brainwave. Skype me again tonight, OK?	25 idee, gedachte 26 link 27 het praten
Missing you, honey. Love Donny

Unit 3    

Lesson 13   Cornering the market

Jess	You see, you don’t really want to.. 1 .., do you?	1 werkloos zijn, zonder werk zitten
Spud	No of course I don’t. I was .. 2 .. for months after school, and that was bad.	2 werkloos
Jess	We were all surprised you didn’t work in your dad’s shop.
Spud	Been there, done that … got the T-shirt! No, this job at Mob seemed perfect. I’m really into phones. But I want to get a .. 3 .., .. 4 ..!	3 salarisverhoging 4 promotie
Jess	You’re getting bored there.
Spud	Maybe. .. 5 .. is my strength – I’ve always loved buying and selling stuff. Anyway, you can’t talk. Everybody thought you were .. 6 .. straight .. university and here you are, .. 7 .. in Café Jacques!	5 detailhandel 6 gaan naar 7 vast
Jess	Stuck? Don’t call me stuck! You mustn’t assume that just because I’m working here now, I’m going to be here forever. I’ll go to university when I’m ready. You mustn’t forget I was ill .. 8 .. exams.	8 tijdens
Spud	No, you’re right, I mustn’t. Sorry. Anyway, what’s this .. 9 .. that you mentioned?	9 voorstel
Jess	Well it might be really .. 10 .. but it was something that Donny said the other day.	10 gek, stom
Spud	Where is he .. 11 ..? Is he still in Holland?	11 tegenwoordig
Jess	The Netherlands, actually.
Spud	Huh?
Jess	Only part of the country is called Holland, it’s a .. 12 .. mistake. But yes, he is. He’s doing factory work. But he’s had this .. 13 ../.. 14 ..export idea. He’s hoping his dad will help to get a .. 15 .. and when he does, we’re in business. Sound interesting?	12 gewoon, veel voorkomend 13 invoer, import 14 uitvoer, export 15 vergunning
Spud	Well, yes, it does. But what’s he going to import?
Jess	Bulbs.
Spud	Bulbs? .. 16 ..?	16 gloeilamp
Jess	No you idiot! .. 17 .., .. 18 .., .. 19 .., .. 20 ... They cultivate them over there.	17 bloembol 18 tulp 19 hyacint 20 narcis
Spud	And where’s he going to sell them?
Jess	On the market of course. We can undercut all the florists and garden centres by selling them cheaper. It’ll only be for a short .. 21 .. – during the .. 22 ...	21 periode 22 plantseizoen
Spud	We? Who will ever believe that I’m going into business with Jessica Adams?! It’ll be just like the old days when we did our paper round together ...
Two weeks later ...
Spud	.. 23 .. Dutch bulbs! Tulips from here! Yes, madam, how many bags would you like?	23 echt
Woman	How much is a bag – £4, oh that’s a good price. Shall I take three? No, I’ll take four bags. Thank you.
Jess	Don’t miss this chance! Perfect bulbs from the Netherlands, .. 24 .. to .. 25.. for ages. Four bags for you, sir?	24 gegarandeerd 25 bloeien
Man	How do I know they won’t just rot in the ground? You don’t look as if you know much about .. 26 .., and as for your friend ... He works in that phone shop, doesn’t he?	26 tuinieren
Spud	Ah, we meet again. Can I interest you in some lovely bulbs?
Man	No, you cannot.
Spud	Fair enough – you have a nice day now! You win a few, you lose a few.
Jess	Honestly, some people! But this really is fun, Spud. And the best thing is, Donny will be here tomorrow with another .. 27 ..!	27 vrachtwagenlading

Unit 2    

Lesson 6     Senior moments

Lily Hope	I didn’t want my hair this short! I told that girl what I wanted – a few curls at the .. 1.. . She wasn’t concentrating, I knew she wasn’t!	1 voorkant
Nurse	What are you complaining about, dear? It looks .. 2 ...	2 stijlvol
Lily Hope	I wasn’t complaining. I just said the girl .. 3 .. too much of my hair. Who is she anyway?	3 afknippen
Josie	My name’s Josie, Mrs Hope. Don’t you remember me?
Lily Hope	Never seen you before.
Josie	I’m from Cutz .. 4 .. Hairdressing. I do everybody’s hair .. 5 .. a month. I did yours last time too and you liked it then.	4 mobiel 5 een keer, eens
Lily Hope	Well I don’t remember you or the .. 6 ... And another thing, young lady. When I was a girl, young people spoke politely to their elders. I used to visit my old grandmother .. 7 .., not just once a month. She didn’t have much .. 8 .. with .. 9 .. girls. .. 10 .., she did. I remember doing her .. 11 .. at the .. 12 .. every Saturday.	6 het knippen, kapsel 7 regelmatig 8 geduld 9 respectloos, oneerbiedig 10 iemand doodsbang maken 11 boodschappen 12 markt
Josie	Excuse me, Mrs Hope. I have to get Edith out from under the .. 13 ... I’ll see you next month, OK?	13 droger
Nurse	It’s time for lunch anyway, Lily. Do you .. 14 .. a few .. 15 .. sandwiches for yours? How about a little jam tart for .. 16 ..?	14 zin hebben in, trek hebben in 15 geroosterd 16 toetje, nagerecht
Josie	There we go, Edith, I think you’re .. 17 ...	17 klaar zijn
Edith Ford.	Oh dear, what a .. 18 ..! I was getting a bit .. 19 .. under there	18 opluchting 19 oververhit
Josie	I’m sorry. I was coming over to check you when Mrs Hope started .. 20 ... She remembers so many .. 21 .. from the past, but she can’t remember my name.	20 klagen 21 gebeurtenis, incident
Edith Ford	Don’t worry, we all get like that. After your tenth .. 22 .., she’ll know who you are!	22 bezoek
Josie	There are so many ladies in this .. 23 .. and very few of them seem grateful. You’re OK though!	23 verzorgingshuis
Edith Ford	I suppose we get bored and grumpy, staring out of these windows all day long. I think you’re doing a great job, and a young face makes a welcome .. 24 ... Even for Lily Hope. She doesn’t get many .. 25 ...	24 verandering, afwisseling 25 bezoeker
Josie	Really? She was telling me about her .. 26 .. .. 27 .. last time I came.	26 baby 27 kleinzoon
Edith Ford	Baby? He’s about your age. Her .. 28 .. really is bad these days. Lovely looking lad, though. Oh ... what’s that sweet little tune?	28 geheugen
Josie	Sorry, that’s my phone. Excuse me. Jess, hi!
Jess	Hi there! Did you get my text? I was wondering if you were free to come for lunch? I haven’t had mine yet. It’s dead quiet in the café today and I’m .. 29 ...	29 zich kapot vervelen
Josie	Me too! I’d love to, thanks.
Jess	Where are you now? Can you get here by one?
Josie	I should be able to, yes. I’m at Fairlawns and I was just finishing my last client, so ... yeah, see you there in half an hour. Thanks for calling! Bye!
Edith Ford	You’ve got a .. 30 .. then, have you? That’s nice. Don’t worry about me, dear. Those nurses have all gone, so could you please .. 31 .. my wheelchair into the dining room before you leave ... that’s fine, thank you dear. Now off you go and .. 32 ...	30 afspraak 31 duwen 32 veel plezier
Josie	Thanks! See you next month ...

Unit 2    

Lesson 7     Like old times

Jess	So. What can I get you?
Josie	Ooh Jess, are you going to take my .. 1 .., like a real waitress?	1 bestelling
Jess	I am a real .. 2 .. these days! I thought I’d hate it but actually it’s OK. I’ve done some .. 3 .. .. 4 .. at other places on my days off. I was .. 5 .. to work here until .. 6 ... The .. 7 .. isn’t bad and I get .. 8 .. many tips – I’m a pretty good waitress!	2 serveerster 3 vrijwillig 4 stage, werkervaring 5 van plan zijn 6 Pasen 7 uurloon 8 heel
Josie	I seem to remember you were good at everything, Jessica Adams. .. 9 .. telling us all what to do!	9 inclusief
Jess	Hah! Well now, I can .. 10 .. the soup of the day. It’s .. 11 .., which is rather yummy. Or we’ve got .. 12 .. and .. 13 .. on the menu today.	10 aanbevelen 11 bloemkool 12 gehaktbal 13 aardappelpuree
Josie	Er, no soup. Could I have chips with the meatballs?
Jess	Sure. I’ll have a few with mine, too.
Josie	Do you remember when we were at school and you ate so little food that you got ill?
Jess	Don’t .. 14 .. me! I was chatting with Donny about those days last night. Hang on. I expect the boss will let me sit down and join you, with so few customers in the café. Won’t be a sec ...	14 herinneren aan
Josie	You’re looking great! I .. 15 .. that new .. 16 ...	15 goedkeuren 16 kapsel
Jess	Thank you. High .. 17 .., coming from the .. 18 ...	17 lof 18 expert, deskundige
Josie	I don’t know about ‘expert’. Frankly, this visiting hairdresser business is killing me. I .. 19 .. two days a week in hospitals, hospices or .. 20 .. where everybody’s dying or old or both. Last term I was doing one day in college – now it’s two days – then another two days in the salon. So that only leaves me one miserable day off.	19 besteden, doorbrengen 20 verzorgingshuis
Jess	Welcome to the world of work! But seriously, what’s wrong with that? You’re getting a higher qualification while you’re earning a little money, right? And your time with the .. 21 .. and the .. 22 .. is so useful, Josie. I think it’s wonderful – you can give something back to .. 23 ...	21 zieken 22 ouderen, bejaarden 23 (de) maatschappij
Josie	Jess, I’m sorry to disappoint you but I didn’t become a hairdresser to be useful! I was expecting my job to be sexy, glamorous, thrilling ... wow, speaking of sexy, who is that?
Jess	What? Oh him. That’s Rufus, he’s a .. 24 ...	24 vaste klant
Josie	.. 25 ...	25 verrukkelijk, heerlijk
Rufus	Hi Jess. Quiet in here today.
Jess	Too right. Josie, this is Rufus. This is Josie, she’s just come from Fairlawns where she is the mobile hairdressing angel ...
Josie	Mobile! I .. 26 .. in such a hurry – did I leave my mobile there? Oh no, what a pain!	26 inpakken
Rufus	Fairlawns? That’s where my gran is, poor thing. Her name’s Lillian Hope, did you see her there?
Josie	Yes, I did – she’s ... a charming old lady. My favourite client.
Rufus	I haven’t seen her for ages. I’ll go back with you to get your phone if you like.
Josie	Thank you.
Rufus	You’re welcome.
Jess	So ... what were you saying about your job, Josie? Not very thrilling?

Unit 2    

Lesson 8     Who cares?

.. 1 .. on work .. 2 ..:	1 feedback 2 ervaring
report by Jess Adams
I decided to do some voluntar y work experience while working in a local café. I was not sure what I wanted to be or what I wanted to study. The experience came as quite a shock.
My f irst work experience was at a hospital in the .. 3 .. .. 4 ... I felt so ner vous when I was sitting outside this woman’s .. 5 .. at nine that first morning. I was waiting there for forty-five minutes. When the .. 6 .. .. 7 .. came out of the office she said, ‘Come on, then.’ And I followed her without a word.	3 logopedie 4 afdeling 5 kantoor 6 logopedist 7 uiteindelijk
In her .. 8 .., there was a young deaf girl with her mother. The therapist just said, ‘Go and talk to that little girl while she plays with those toys.’ So that’s what I did. I didn’t know how to .. 9 .. with her or what I was doing there.	8 behandelkamer 9 communiceren
By .. 10 .., I was feeling a bit uncomfor table. I was hungry, thirsty and .. 11 .. go to the loo. The therapist didn’t even ask me my name or tell me hers. Nobody offered me a drink or showed me where the toilets were. It was obvious that the therapist wasn’t .. 12 .. for me and didn’t really want me there at all. I decided to go back to the work experience .. 13 .. to tell them. I was upset but the man there told me not to worry about it.	10 twaalf uur ’s middags 11 heel graag willen 12 voorbereid 13 bureau
I worked next at a special school for children with .. 14 .. .. 15 .. and .. 16 .. .. 17 ... I helped with .. 18 .. and music therapy sessions, and read stories. There were trips to zoos, shops and .. 19 ... I pushed wheelchairs or .. 20 .. the kids who could walk. Everything they did was difficult for these children, and it took so long! The kids were brilliant, so much fun to be with and so .. 21 ... The teachers were amazing too, and incredibly .. 22 ... I was full of admiration for them all.	14 ernstig 15 fysiek, lichamelijk 16 mentaal, geestelijk 17 handicap 18 kunst 19 park 20 ondersteunen 21 liefdevol 22 geduldig
After working with these children, I .. 23 ... I’ve .. 24 .. so much from them. I’ll never complain again about getting headaches or .. 25 .. – problems so .. 26 .. compared to theirs! And after watching a young boy try to write his name for hours (he wouldn’t .. 27 ..!), I’ll never moan again about .. 28 .. at the café or doing jobs at home. At least I have hands that work for me when I want them to.	23 opgroeien, volwassen worden 24 leren 25 puistje 26 onbelangrijk 27 opgeven 28 afwassen
I’ve always wanted to be a journalist but now I’m not so sure. After school I was .. 29 .. the idea of a job in one of the .. 30 ... Now I know that working as a therapist is not for me – I haven’t got the patience. I still want to do something .. 31 ... There must be other ways for me to make the world a better place – I just don’t know what they are yet.	29 spelen met 30 verzorgend beroep 31 nuttig, de moeite waard